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David Niro (Customer Support, ALM Works)

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  1. 3 votes
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    David Niro (Customer Support, ALM Works) commented  · 

    Hello Andi!

    In case you missed it, we introduced the option for Markdown in Formula Columns in our April release.

    There are some minor differences from Wiki Markup, but creating conditional colors based on calculated values is definitely achievable.

    Additional info on the feature can be found here: https://wiki.almworks.com/documentation/structure/latest/cloud/markdown-in-formula-columns-141820084.html

    Would this help for your use case?

    Please feel free to contact our support team via email support@almworks.com or through our customer portal support.almworks.com if you would like to discuss this option further!

    Best,
    David

  2. 18 votes
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    David Niro (Customer Support, ALM Works) commented  · 

    Hello Original Poster, Arthur & Edvard,

    David from the ALM Works customer support team here. Thank you for the feedback!

    1) "Move the subtask from one issue to another in structure - this should change the parent link for the subtask"
    This would be very interesting. Sub-tasks are treated differently than other relationships in Jira. Would you mind describing in more detail the reason you would be moving sub-tasks between tasks?

    2)"Move task without epic link inside the Epic - update Epic link"
    This is possible, if I understand the request correctly, and I will provide additional detail below

    3)"Move Epic task to another random task - a popup should appear with question 'choose link type'"
    Would you be looking for the original link to be removed, a second link to be created, or maybe the option for one or the other? Any additional feedback and context will be greatly appreciated!

    Re 2):
    You can use a JQL query (or break it up into two, and use folders) to add Epics, or Issues with no Epic links to the structure. The one Insert Generator option would look like this:

    project = "testing 123" AND issuetype = Epic OR (issuetype != EPIC and "Epic Link" is EMPTY)
    You will next want to add an Extend Generator to "Add issues belonging to epics"

    This combination will create an initial Hierarchy of Epics and Issues with no Epic Links at your top level. Then the Epics will be extended to the issues linked to them.

    The final piece here is how to create the Epic Link for the "Issues with no Epic Link".
    This is done through the use of copy + drag & drop (action handling)

    When moving an issue with no Epic Link to an Epic, creating the Epic Link, drag the issue while holding Ctrl (PC) or Option (Mac) and place it under (slightly to the right) the Epic. This will prompt a dialogue option asking if you would like to create the link necessary to allow this action. This also works with other Link Types.

    If you have any questions about how this works, or how to get it to work, please feel free to contact our Customer Support team via email: support@almworks.com or via portal: support.almworks.com

    Thank you again for your feedback! We look forward to hearing more from you!!!

    Best Regards,
    David Niro
    www.almworks.com

  3. 1 vote
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    David Niro (Customer Support, ALM Works) commented  · 

    Hello Alex,

    David from the ALM Works Customer Support team here!

    There is an option in the Quick Filter configuration to "Keep non-issues". If you have Control access to the structure, you will be able to update it.

    When selected, the option will leave Folders, and other items considered "non-issues", in the structure. Deselecting the option will remove the empty folders.

    If you already tried this and it's not working, or if you would like to review in more detail, please send an email to support@almworks.com and we can set up a time for a screen share to gather additional information!

    We look forward to hearing from you!

    Best Regards, 
    David Niro 
    www.almworks.com

  4. 1 vote
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    David Niro (Customer Support, ALM Works) commented  · 

    Hello Alex,

    David from the ALM Works Customer Support Team here!

    Have you tried adjusting the Generator Scope to Filter on the level of your parent issue?
    When creating a Filter Generator, or Quick Filter, you have the option to define the Level it is applied to. It may be that you have this set to FIlter on "all levels" or possibly on the child level.

    To check if this is the case, double click on the filter generator, or the edit option if you are using quick filter transformation. Next, review the "apply to level" option. If your parent issue was added by the Insert Generator, you will want to set the level to 1. Depending on how your structure was built, it may be on a different level though.

    If you already tried this and it's not working, or if you would like to review in more detail, please send an email to support@almworks.com and we can set up a time for a screen share to gather additional information!

    We look forward to hearing from you!

    Best Regards,
    David Niro
    www.almworks.com

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