When custom fields are required on ticket create, copy over the selected parent ticket's values
We recently upgraded to 1.4.1 from 1.1, and noticed that when creating new tickets we were forced to add columns in the structure for our required custom fields. Otherwise, we got an error. Can logic be added to copy over the selected ticket's custom values like it does for the standard fields?
In 1.6, required custom fields are copied in “clone” mode: http://wiki.almworks.com/x/bYM3
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That is simply a great idea!
Of course we thought about copying *all* custom fields before but decided against it -- at least until later, when the user or admin is able to configure, which fields to copy.
However, if a custom field is required, I see no reason not to copy it! It's amazing, this thought has never occurred to us before :)
We'll fit that into our current iteration plan and it should be done in 1.6, planned to be released in a couple of weeks.
Thanks!
Igor